F&B

Provide administrative support.

First point of contact and support to clients.

Execute the company's operations plan.

Prepare service related materials and documents.

Follow up on customer service progress and payment collections.

Issue Tax Invoice to clients.

Resolve customer’s enquiries efficiently and escalate problems promptly.

Any other tasks as assigned.

Coordinate and assist in day-to-day general administration and operational matters

Perform administrative and clerical duties such as sorting of documents, filing, data entry, binding, scanning and handle courier services etc

Assist administration and ensure effective, timely and responsible communication via Email,

Microsoft team and WhatsApp, both to suppliers and customers and internal management

Maintain client database, opening and closing of files

Maintaining a systematic filling system for both electronic and paper

Provide HR and accounting support

Perform data-entry, documentation, printing & filing duties.

Ensure all accounts transactions are updated timely and accurately.

Handle accounting records, Account Payables & Account Receivables, including monthly ageing report.

Process payments as well as documents like invoices

Assist with other ad-hoc duties as required from time to time

Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations

Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff

Ensures proper care, security and maintenance of hotel equipment

In the absence of the Managers, Assistant Managers and Restaurant Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel.

Maintains a daily housekeeping program that covers storage and operational areas

Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience

Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons

Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed

Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept

Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week

Assumes an active role in implementing safety procedures and following up within the department for such procedures

Responds to any hotel emergencies or safety situations with urgency

Fosters a close working relationship with other departments and promote effective inter-departmental communication

Reports all incidents to the Managers

Ensures the accuracy of order-taking and billing

Attends to telephone enquiries

Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.

Reviews and evaluates staff performance during probation and annual performance appraisal

Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible

Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant

Performs any other duties as may be assigned from time to time by the Management

Contributing ideas to marketing campaigns

Conducting research and analysing data to identify and define audiences

Compiling, distributing and presenting ideas, information and strategies

Coordinating promotional activities, events and interviews

Managing production and performance of multimedia content

Writing and proofreading creative copy

Maintaining websites and tracking data analytics

Updating databases and using a customer relationship management (CRM) system

Monitoring budgets

Managing social media campaigns

Monitoring performance of marketing campaigns.

To handle administrative work at the reception

Handle related admin tasks